Customer Service Delivery Advocate

4 weeks ago


Framingham, Massachusetts, United States Carvana Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless delivery of vehicles to our customers.

Key Responsibilities
  • Deliver vehicles to customers in a safe and timely manner, ensuring a positive experience from start to finish.
  • Provide exceptional customer service, addressing any concerns or issues that may arise during the delivery process.
  • Load and unload vehicles from our custom car haulers, maintaining a high level of attention to detail and ensuring the vehicle is in excellent condition.
  • Complete customer paperwork and update our customer tracking system with accurate and detailed information.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
Requirements
  • At least 2 years of customer-facing experience, with a proven track record of delivering exceptional customer service.
  • Ability to perform physically demanding tasks, including loading and unloading vehicles, and working in various weather conditions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Valid driver's license and a clean driving record.
About Carvana

At Carvana, we're passionate about disrupting the automotive industry and creating a better way to buy a car. We're committed to putting the customer at the forefront of everything we do, and we're looking for talented individuals who share our vision and values.

We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. Our team members also enjoy access to our Carvana University training program, which provides opportunities for professional growth and development.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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