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Implementation Specialist

2 months ago


Knoxville, Tennessee, United States Trimble Full time
About the Role

This is an exciting opportunity to join Trimble's Construction Division as an Implementation Specialist - Estimating. As a key member of our team, you will play a crucial role in ensuring clients successfully adopt and implement Trimble MEP's estimating products, driving customer satisfaction and retention through effective onboarding and training.

Key Responsibilities
  • Manage end-to-end client projects, including installation and account setup.
  • Drive clients towards adopting MEP estimating products.
  • Maintain and establish dynamic partnerships across various teams.
  • Organize and prioritize work efficiently, achieving performance metrics.
  • Conduct weekly standups with the project implementation team.
  • Utilize in-app guidance and support to highlight product benefits.
  • Educate users on core processes and features alongside instructor-led training.
  • Leverage templates for implementation planning and schedule meetings via Calendly.
  • Handle client questions and concerns professionally.
  • Document and escalate bugs and enhancement requests.
  • Create and approve Knowledge Base articles and manage client communications and project status in CRM tools like Salesforce.
  • Collect user feedback through surveys, polls, interviews, and analyze product adoption metrics.
Requirements
  • Proficiency in MEP estimating platforms.
  • Strong interpersonal, communication, and problem-solving skills.
  • Excellent time management skills to meet aggressive goals and objectives.
  • Preferred strong project management skills.
  • Minimum of a 2-year college or technical institute diploma in construction, MEP trade, or engineering fields.
  • Preferred bachelor's degree or higher in Business, Information Technology, or related field, or equivalent experience.
About Trimble

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

We believe in celebrating our differences and actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.