Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Savannah, GA. In this role, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.
About the RoleThis is an exciting opportunity to work with a dynamic company that values its employees and provides opportunities for growth and development. As a Customer Service Representative, you will be the face of our company, interacting with customers to resolve their queries, address their concerns, and provide solutions to their problems.
You will work in a fast-paced environment where no two days are the same. You will be required to handle multiple customer interactions simultaneously, think critically to resolve complex issues, and maintain a positive attitude even in challenging situations.
Responsibilities- Provide exceptional customer service through various communication channels
- Resolve customer complaints and issues in a timely and professional manner
- Upsell and cross-sell products and services to meet customer needs
- Collaborate with internal teams to ensure seamless customer experience
- Meet or exceed performance metrics and targets
To be successful in this role, you will need:
- Bachelor's degree in any field
- At least 1 year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Basic computer skills and proficiency in Microsoft Office
We offer a competitive salary package, including:
- Base salary: $14.50 per hour
- Bonus structure based on performance
- Ongoing training and development opportunities
- Opportunities for career advancement
- A dynamic and supportive work environment
We value diversity and inclusion and are committed to creating a workplace that is free from discrimination and harassment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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