Customer Support Supervisor

5 days ago


McAlester, Oklahoma, United States Vyve Broadband Full time
Technical Leadership Opportunity

Vyve Broadband, a leading provider of broadband internet services, is seeking an experienced Customer Support Supervisor to lead its technical support team. The ideal candidate will have strong technical expertise and leadership skills to drive the success of our contact center operations.

About the Role:

  • We are offering a competitive salary range of $55,000 - $70,000 per year, depending on experience.
  • The selected candidate will be responsible for supervising and coaching technical support representatives to ensure excellent customer service and efficient issue resolution.
  • Strong analytical and problem-solving skills are essential to succeed in this role.
  • The successful candidate will also participate in special projects and contribute to the development of the team.

About Vyve Broadband:

Vyve Broadband offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our employees enjoy a dynamic work environment, opportunities for growth and development, and recognition for their achievements.

Requirements:

  • 1+ year(s) Internet Diagnostics/Troubleshooting experience
  • Strong technical acumen
  • Ability to handle multiple projects and prioritize tasks
  • Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
  • Operational knowledge of MS Office 365
  • Strong analytical, problem solving and decision making skills

Preferred Qualifications:

  • 3+ years in telecommunications/cable industry experience
  • GLDS/Broadhub or comparable billing system experience
  • Salesforce experience
  • Computer Science/Technical Certifications or Higher

Working Conditions:

Must be flexible with the ability and willingness to work late evenings, weekends, and certain holidays. Active verbal/typing communication in virtual environment, 8 to 9 hours each scheduled workday.


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