Appointment Scheduling Specialist
2 weeks ago
Overview:
The Appointment Scheduling Specialist plays a crucial role in overseeing the complete scheduling operations of the clinic.
This includes managing preregistration, registration, and patient reminder processes alongside the scheduling and rescheduling of appointments, all while ensuring exceptional customer service.
Schedule:
Full-time, non-exempt
Why Nationwide Children's Hospital?:
At Nationwide Children's Hospital, we create an environment where passion meets purpose. Our commitment to Diversity, Equity, and Inclusion is reflected in our core values and practices. We are dedicated to fostering an inclusive and equitable workplace.
We invite individuals who embody these values to contribute their experiences and efforts towards our shared mission.
With a workforce of 16,000, we collectively strive to enhance the lives of children we serve and those we may never meet.Our collaborative culture is essential in delivering the highest quality of innovative care and facilitating groundbreaking research.
Responsibilities:
- Scheduling: Develops and maintains scheduling templates that accommodate call schedules, monthly service schedules, and vacation schedules as directed by clinical leadership.
- Responds promptly to patient and therapist inquiries, ensuring clarity on deadlines.
- Schedules patients based on therapist recommendations and reschedules as necessary.
- Communicates any scheduling conflicts to relevant staff.
- Prepares appointment schedules in advance for parents/guardians.
- Maintains reports on unfilled or open appointment slots.
Demonstrates proficiency in utilizing electronic patient management systems, such as Epic, along with Microsoft Office applications to support scheduling, check-in, and registration tasks.
- Pre-registration: Contacts patients a week prior to appointments to gather registration information and confirm attendance.
- Registration: Welcomes patients and families with a friendly demeanor, collecting necessary demographic and insurance information while ensuring compliance with HIPAA guidelines.
- Patient Reminders: Responsible for sending reminders to patients a week in advance of their appointments.
Qualifications:
- Education: High School diploma or equivalent.
- Experience: Minimum of two years of experience in a medical secretary role.
- Skills: Proficient in PC operation, capable of managing daily deadlines, and possessing excellent customer service skills.
- Problem Solving: Ability to address issues within the scope of the role.
Physical Requirements:
- Constantly (100%): Sitting, talking on the phone, typing.
- Occasionally (0-33%): Standing, walking, reaching, bending.
The responsibilities outlined above are intended to convey the general nature and level of work performed by individuals in this position. This is not an exhaustive list of duties, nor does it limit the supervisor's right to assign, direct, and control the work of employees.
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