CNC Field Service Technician

4 weeks ago

Portsmouth, New Hampshire, United States The Robert E. Morris Full time
Job Summary

We are seeking a highly skilled CNC Field Service Technician to join our team at The Robert E. Morris Company. As a key member of our Customer Support Department, you will be responsible for the installation, preventive maintenance, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.

Key Responsibilities:

  • Install, commission, calibrate, maintain, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities.
  • Provide operator training, networking between systems, software applications, preventive maintenance, major assembly replacements, and alignments.
  • Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
  • Apply machine tool manuals, technical documents, and internal and external authorities to optimally diagnose and resolve CNC equipment issues.

Requirements:

  • Proficient verbal and written communication and customer relation skills.
  • Able to interact and effectively communicate in person and over the phone with customers and co-workers.
  • Present a professional image.
  • Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
  • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
  • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers, etc.).
  • Knowledge of machine tool manufacture, installation, operation, maintenance, and repair, and/or a broad shop background – is a plus.
  • Basic mechanical and logical solving skills are a must.
  • Rational decision-making and problem-solving skills.

Education and Experience:

  • Experience as a co-op, internship, or full/part-time job in a manufacturing facility.
  • Experience with industrial equipment repair.
  • Relevant knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance, and repair, and/or a broad shop background equivalent to a complete, accredited apprenticeship training.
  • Two (2) year technical degree (Electrical/Mechanical/Electro-Mechanical/Automation) and/or 1 year of experience in a related field.

Work Environment:

  • Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at The Robert E. Morris Company.

Other Functions:

  • Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Mental and Physical Requirements:

  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while balancing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged periods of time.
  • Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Benefits:

Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company-paid holidays, 401K with annual company match, and tuition reimbursement.

The Robert E. Morris Company is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

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