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Security Specialist I

2 months ago

Rockford, Illinois, United States Hard Rock International Full time

Position Overview:

Under the guidance of the Security Department leadership, the individual in this role is responsible for ensuring comprehensive security measures are in place to protect the well-being of guests and team members. This role is vital in safeguarding the organization’s assets while fostering a welcoming and friendly atmosphere.

Key Responsibilities:

  • Ensure security presence across the entire facility.
  • Oversee the safety and security of guests and staff during assigned shifts.
  • Protect company assets throughout the duration of the shift.
  • Document incidents with detailed and precise reports.
  • Exemplify the company’s core values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication through actions and behavior.
  • Implement policies and procedures in accordance with Internal Controls and Gaming Regulations during shifts.
  • Provide assistance during emergencies.
  • Address a variety of guest inquiries and situations, including providing information about the venue and events, offering directions, and escorting guests when necessary.
  • Perform duties consistently while adhering to all relevant regulations.

Qualifications:

A High School Diploma or equivalent is required, along with a minimum of one (1) year of experience in guest services, or a combination of education and experience. A year of experience in a security-related role is preferred.

Additional Requirements:

  • Must obtain and maintain all necessary licenses and certifications as mandated by Federal, State, and Gaming Commission regulations.
  • Successful completion of a background check is required.
  • Must pass a drug screening.
  • Prior experience in the gaming sector is strongly preferred.
  • Applicants must be at least twenty-one (21) years of age.
  • Ability to obtain CPR/AED certification and complete Blood Borne Pathogen training.
  • Availability to work during holidays, weekends, and flexible shifts is essential.

Knowledge and Skills:

  • Proficient in using computer applications to create clear, concise, and accurate reports.
  • Ability to obtain and maintain all relevant licenses and certifications as required by regulations.

Abilities:

  • Willingness to work various events with differing schedules as needed.
  • Ability to read and understand necessary documentation, training materials, and policy information.
  • Capability to assist ill or injured guests and team members.
  • Effective and professional communication with guests and team members at all levels.
  • Proficient in using tools and equipment specific to the role, including radios and computers.
  • Ability to stand for extended periods.
  • Clear communication in English with guests in a professional manner.
  • Adherence to company policies and guidelines.

Additional Information:

This job description is intended to provide a general overview of the position and is not exhaustive of all duties, responsibilities, and qualifications required. Employment with the company is at-will, and no express or implied contract of employment exists unless documented in writing and signed by the Department Head. The company reserves the right to modify this job description as necessary.

Age Requirement:
21+