Client Support Associate

7 days ago


Canton, Michigan, United States Gardner-White Full time
Job Description: We are seeking a talented and customer-focused client support associate to join our team. In this role, you will be responsible for providing exceptional customer service through various channels, including phone, email, and in-person interactions.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Assist customers with product purchases and returns.
  • Resolve customer complaints and issues through active listening and effective problem-solving.
  • Develop a deep understanding of our furniture products, including features, materials, and styles.


Requirements:
  • High School diploma or equivalent
  • 1 year of customer service and/or call center experience preferred but not required
  • Strong problem-solving abilities and ability to remain calm under pressure.
  • Friendly and approachable demeanor with a passion for helping others.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Knowledge of furniture products and industry trends is a plus.
  • Strong computer skills and Microsoft Office experience
  • Cash handling and/or accounting experience a plus


Benefits:
  • Competitive salary
  • Opportunities for advancement and career growth
  • Team-oriented work environment


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