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Customer Service Director

1 week ago

North Oxford, United States Extra Space Full time

As a Customer Service Director at Extra Space Storage, you will lead a team of professionals who strive to deliver exceptional customer experiences. You will be responsible for developing and implementing strategies to drive sales, improve customer satisfaction, and maintain a positive work environment.

Key Responsibilities

  • Lead a team of customer service representatives to achieve sales targets and provide exceptional customer service.

  • Develop and implement sales strategies to increase unit rentals, unit insurance, and moving supplies sales.

  • Maintain a clean and organized facility, ensuring high standards of customer satisfaction.

  • Collaborate with team members to achieve sales goals and promote a positive work environment.

Requirements

  • 2+ years of customer-facing experience, preferably in a supervisory or management role.

  • Strong leadership and communication skills, with the ability to work independently.

  • Excellent computer skills and valid driver's license (except in NYC).

  • High school diploma or GED equivalent required; a college education is preferred.