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Customer Service Director

1 week ago

North Wilkesboro, North Carolina, United States Food Lion Full time
About the Role

This position is responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Key responsibilities include assisting the Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service, greeting each customer and using their name whenever possible, ensuring store office functions are completed accurately and on time, and maintaining knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.

Key Responsibilities:
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services.
Qualifications
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.