In-Store Artisan

3 weeks ago


New York, New York, United States Golden Goose Full time

The In-Store Artisan will provide an exceptional customer experience by delivering artistic customization services while working in-store and on the Sneaker Maker Tour. This role requires acting as a Golden Goose ambassador, engaging with customers, promoting products, and storytelling.

Key Responsibilities:

  1. Utilize artistic abilities to deliver an in-store experience focused on customer satisfaction and provide an excellent shopping experience.
  2. Guarantee proper brand storytelling with customers by understanding the Golden Goose brand and values.
  3. Communicate product knowledge and accurately describe the items and customization options.
  4. Anticipate and cater to customer needs with empathy and high levels of customized customer service.
  5. Co-create special and unique items through the LAB Experience.
  6. Proactively stay informed and up-to-date on product information.
  7. Participate as "one team" and support to accomplish team goals and maximize sales.
  8. Strictly follow Golden Goose procedures, policies, and guidance for all activities, including co-creation.
  9. Travel to Sneaker Maker Tour events as needed.
  10. Act as a Sales Associate when not "on tour" or co-creating (i.e., selling on the floor, pre and after sales activities, stockroom, client outreach).

Requirements:

  • 1-3 years of relevant experience in luxury retail.
  • An artistic skillset (painting, drawing, sketching, doodling).
  • Self-motivated with positive attitude and professional selling techniques.
  • Good customer focus with strong presentation, interpersonal, and communication skills.
  • Strong team player.
  • Other languages are a plus.
  • Ability to work varied hours and days, including nights, weekends, and holidays as needed.


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