In-Store Artisan
3 weeks ago
The In-Store Artisan will provide an exceptional customer experience by delivering artistic customization services while working in-store and on the Sneaker Maker Tour. This role requires acting as a Golden Goose ambassador, engaging with customers, promoting products, and storytelling.
Key Responsibilities:
- Utilize artistic abilities to deliver an in-store experience focused on customer satisfaction and provide an excellent shopping experience.
- Guarantee proper brand storytelling with customers by understanding the Golden Goose brand and values.
- Communicate product knowledge and accurately describe the items and customization options.
- Anticipate and cater to customer needs with empathy and high levels of customized customer service.
- Co-create special and unique items through the LAB Experience.
- Proactively stay informed and up-to-date on product information.
- Participate as "one team" and support to accomplish team goals and maximize sales.
- Strictly follow Golden Goose procedures, policies, and guidance for all activities, including co-creation.
- Travel to Sneaker Maker Tour events as needed.
- Act as a Sales Associate when not "on tour" or co-creating (i.e., selling on the floor, pre and after sales activities, stockroom, client outreach).
Requirements:
- 1-3 years of relevant experience in luxury retail.
- An artistic skillset (painting, drawing, sketching, doodling).
- Self-motivated with positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal, and communication skills.
- Strong team player.
- Other languages are a plus.
- Ability to work varied hours and days, including nights, weekends, and holidays as needed.
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