Dairy Queen Store Manager

3 weeks ago

Hereford, United States Lonestar DQ Full time
About the Role

We are seeking a highly motivated and experienced Assistant Store Manager to join our Lonestar DQ team. As a key member of our management team, you will be responsible for leading our dining room and kitchen functions, while motivating our team to deliver exceptional customer service.

Key Responsibilities
  • Be an ambassador of the Dairy Queen brand, embodying professionalism in every aspect of performance.
  • Enthusiastically greet and welcome customers to the Dairy Queen brand, setting the tone for a positive experience.
  • Strive to exceed customer expectations, delivering fan-first service through timely and quality service.
  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
  • Ensure that all PRIDE systems and routines are incorporated into daily operations, setting each shift up for success.
  • React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit.
  • Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team.
  • Create and maintain a positive, safe, clean, and inviting environment for customers and team members.
  • Calmly solve customer concerns and adhere to Dairy Queen's service recovery standards.
  • Be a willing team player, maintaining a cooperative and harmonious working relationship with management and team members.
  • May assist the GM in assigned aspects of local store marketing activities and projects, such as public and community relations programs.
Requirements
  • Minimum 1-3 years of high-volume restaurant leadership experience; previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent.
  • Proven track record of effectively managing COGS and labor.
  • Strong knowledge and application of safe food handling practices.
  • Must be ServSafe certifiable.
  • Work well under pressure-packed situations while maintaining a great attitude.
  • Comfortable standing for entire shifts and able to lift 50 pounds.
  • Ability to work in and out of different temperature ranges.
  • Must be highly organized and detail-oriented, with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Exhibit good manners, proper personal hygiene, and promptness.
  • Have fun and maintain a positive attitude at all times.

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