Technical Systems Specialist

6 days ago


Minneapolis, Minnesota, United States Motorola Soutions Full time

Estimated Salary: $120,000 - $150,000 per year.

In Motorola Solutions, we are driven by a shared purpose - ensuring safety for individuals and communities. Our team of experts is committed to delivering top-notch technical support services that empower our customers to achieve their goals. As a Sr. System Engineer, you will play a vital role in providing advanced technical assistance to Public Safety software solutions, leveraging your expertise in networking, telco, IT, PBX, and related telecommunications solutions. You will work closely with DevOps, Engineering, and Field Service Partners to resolve complex issues, creating a seamless experience for our customers. With a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures, you will be equipped to tackle the most challenging technical problems. If you are passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, this is an opportunity to join a dynamic team that values innovation and collaboration.

About the Role
  • Leverage your expertise in networking, telco, IT, PBX, and related telecommunications solutions to provide advanced technical support for Public Safety software solutions.
  • Work closely with DevOps, Engineering, and Field Service Partners to resolve complex issues and create a seamless experience for our customers.
  • Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers.
  • Collaborate with cross-functional teams to identify and address product-related issues and drive improvements.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble, and develop effective solutions.
  • Excellent verbal and written communication skills, with the ability to convey technical information in a clear and concise manner.


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