Pressure Relief Specialist
3 days ago
At ZOOK, we're committed to delivering innovative pressure relief solutions that prioritize our customers' productivity and safety. As an Overpressure Safety Expert, you'll play a pivotal role in ensuring our products meet the highest standards of quality and performance.
Key Responsibilities:- Technical Support: Provide expert technical assistance to customers on the application, installation, operation, troubleshooting, and maintenance of our pressure relief products.
- Product Integration: Collaborate with customers to understand their specific requirements and assist in the integration of our products into their systems or processes.
- Training and Documentation: Develop and deliver training materials and technical documentation to educate customers on the proper use and maintenance of our products.
- Product Certification and Standards: Stay up-to-date on relevant industry standards and codes to ensure our products meet the highest standards of quality and performance.
- Continuous Improvement: Identify opportunities for product enhancements or modifications based on customer feedback and market trends.
- Customer Relationship Management: Build and maintain strong relationships with customers through effective communication, responsiveness, and proactive support.
- Cross-Functional Collaboration: Work closely with engineering, sales, and customer service teams to address customer inquiries, resolve technical issues, and drive product improvements.
- Market Analysis: Stay informed about industry trends, competitive products, and emerging technologies to provide insights and recommendations for business growth.
- A bachelor's degree in mechanical engineering or a related field is preferred.
- 5-7 years' experience in a technical support or applications engineering role, preferably in the engineering/manufacturing industry.
- Strong understanding of rupture disc application is required.
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues and develop effective solutions.
- Proficiency in CAD software and other engineering tools is desirable.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Detail-oriented with a focus on accuracy and quality in all aspects of work.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to travel as needed for customer visits, training sessions, and industry events.
ZOOK is a global market leader with over 90 years of manufacturing expertise in high-quality metal & graphite rupture disks and other pressure relief products. We're dedicated to investing in the latest technology and production to stay competitive in the marketplace, and we offer comprehensive solutions to the selection and sizing of products best suited for each customer application.
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