Customer Service Associate

4 days ago


Thomasville, Georgia, United States Ajilon Full time
Ajilon
Job Overview

As a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in various areas, including products, tracking numbers, and customer profiles. You will also verify customer billing information and shipping addresses, and efficiently handle high-volume telephone calls. In addition, you will route escalated calls to the Call Center Supervisor as needed.

Key Responsibilities
  • Address member inquiries and concerns in all areas, including products and customer profiles.
  • Verify customer billing information and shipping addresses.
  • Handle high-volume telephone calls efficiently and productively.
  • Route escalated calls to the Call Center Supervisor.
Requirements

For this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also be proficient in using various software systems and have a strong attention to detail.



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