Pet Grooming Salon Supervisor

4 weeks ago

Hartsdale, New York, United States Petco Full time

Job Overview: As a Grooming Salon Manager at Petco, you will play a pivotal role in overseeing the grooming salon's daily operations, ensuring exceptional grooming services for our cherished pets. Your primary focus will be on achieving high customer satisfaction, fostering a positive workplace culture, and enhancing salon performance.

Key Responsibilities:

  1. Salon Operations Management: Ensure the grooming salon runs smoothly by managing daily workflows, scheduling appointments, and maintaining compliance with safety and operational standards.
  2. Team Leadership: Recruit, train, and supervise a skilled team of groomers and support staff, providing ongoing coaching and fostering a collaborative environment.
  3. Customer Engagement: Deliver outstanding customer service by addressing inquiries and building strong relationships with clients, ensuring their satisfaction and loyalty.
  4. Quality Control: Uphold Petco's grooming quality and safety standards, performing regular checks to ensure excellence in service delivery.
  5. Performance Monitoring: Track salon performance metrics, analyze data for improvement opportunities, and collaborate with management to achieve business objectives.

Qualifications:

  • Experience in pet grooming or salon management.
  • Strong leadership and team development skills.
  • Excellent customer service abilities.
  • Organizational and time management proficiency.
  • Knowledge of grooming techniques and pet care.
  • Ability to handle pets of various sizes and temperaments.
  • Familiarity with salon management software.
  • Willingness to work flexible hours, including evenings and weekends.

If you are passionate about animal care and possess the necessary skills to lead a grooming salon, we encourage you to consider this opportunity to make a positive impact in the lives of pets and their owners.

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