IT Support Specialist

3 weeks ago


miami, United States Freeman Mathis & Gary, LLP Full time

FMG is a national specialty litigation firm with a strong commitment to providing exceptional support to its employees. We are currently seeking an IT Support Specialist to join our team and provide technical assistance to our end-users across the country.

The ideal candidate will have excellent customer service skills, a strong understanding of Microsoft Office, and the ability to work effectively in a fast-paced environment. They will be responsible for providing ad-hoc and planned training and support to end-users, monitoring ticketing systems, and interacting with the IT team, HR, and administrative management.

The IT Support Specialist will also be responsible for providing support and training for VOIP and Softphones, Unified Collaboration Systems, and video conferencing systems. They will need to have a strong understanding of Active Directory and Office 365 Administration.

Additional responsibilities will include maintaining positive vendor relationships, facilitating the setup and relocation of offices, and accurately documenting IT service requests.

We offer a competitive compensation package, comprehensive benefits, and a generous PTO policy. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Provide technical support and training to end-users
  • Monitor ticketing systems and ensure timely resolution of incidents
  • Interact with the IT team, HR, and administrative management
  • Provide support and training for VOIP and Softphones, Unified Collaboration Systems, and video conferencing systems
  • Maintain positive vendor relationships
  • Facilitate the setup and relocation of offices
  • Accurately document IT service requests

Requirements:

  • High School Diploma required; Bachelors' Degree preferred
  • iManage or Document Management experience preferred
  • Five or more years' experience as an IT support specialist in a professional services environment
  • Expert level Microsoft Office Suite, specifically Excel, Word, and Outlook
  • OneDrive, Teams, and SharePoint experience highly desired
  • Law Firm experience a plus, working knowledge of the legal process preferred

What We Offer:

  • Competitive compensation
  • Comprehensive benefits package, including medical, dental, and vision
  • HSA and FSA plans available for employees and dependents
  • Work-life balance
  • Generous PTO policy
  • 401K plan including a 3% Employer Safe Harbor contribution
  • Firm paid life insurance and long-term disability
  • Employee Assistance Program
  • Year-end bonuses and referral fee programs

EEO Statement:

FMG is committed to providing equal employment opportunity to all applicants and employees by maintaining a workplace free of discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law.



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