Hospital Support Associate

2 weeks ago


Danbury, Connecticut, United States Danbury Hospital Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Guest Services Representative to join our team at Danbury Hospital.

About the Role:

The primary function of this role is to provide exceptional customer service to patients, visitors, and staff while maintaining a safe and welcoming environment. This includes greeting visitors, monitoring visiting hours, distributing computerized passes, processing visitor badges, and adhering to all hospital policies related to patient confidentiality.

Detailed Responsibilities:

Key Responsibilities:

  • Monitor visiting hours and distribute computerized passes in accordance with hospital visitor policy
  • Process visitor badges and distribute in a timely, efficient manner
  • Navigate through different computer programs to troubleshoot technical issues
  • Adhere to all policies specific to visitor restrictions and patient confidentiality
  • Demonstrate a courteous and friendly manner when assisting visitors and the general public
  • Assist visitors with valet inquiries in the absence of the parking ambassador
  • Locate and coordinate with appropriate departments for the receiving of after-hour and weekend time-sensitive packages
  • Identify and communicate emergencies that occur in the lobby area accurately
  • Maintain and model Nuvance Health Values
  • Demonstrate regular, reliable, and predictable attendance

Requirements:

  • Experience with Microsoft Office and email desired
  • Ability to communicate in Spanish and/or Portuguese a plus


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