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Guest Service Associate
2 months ago
We are seeking a highly skilled Guest Service Aide to join our team at Marriott International Inc. As a Guest Service Aide, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Greet and escort guests to their rooms, ensuring a warm and welcoming experience.
- Open doors and assist guests/visitors entering and leaving the property, providing assistance with luggage and other needs.
- Inform guests of property amenities, services, and hours of operation, as well as local areas of interest and activities.
- Identify and explain room features to guests, including the use of room keys, mini-bars, and other amenities.
- Transport guest luggage to and from guest rooms and/or designated bell areas, ensuring timely and efficient service.
- Assist with luggage storage and retrieval, as well as assist guests/visitors in and out of vehicles.
- Supply guests with directions and arrange transportation as needed, recording advance transportation requests as necessary.
- Communicate parking procedures to guests/visitors, ensuring a smooth and hassle-free experience.
- High school diploma or equivalent required.
- No related work experience necessary, but a positive attitude and excellent communication skills are essential.
- Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
- Physical ability to stand, sit, or walk for extended periods, as well as lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
As a Guest Service Aide with Marriott International Inc, you will enjoy a competitive hourly rate of $26.88, as well as a range of benefits, including health care, flexible spending accounts, 401(k) plan, earned paid time off, and life insurance.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.