Customer Service Associate

1 month ago


Burlingame, California, United States Q Analysts Full time
Job Title: Customer Service Associate

Job Summary:

Q Analysts, a Qualitest Company, is seeking a Customer Service Associate to support Ground Truth Data Collection initiatives. The ideal candidate will have a perfect blend of customer service skills, technology skills, and keen attention to detail.

Main Responsibilities:

- Perform data collection directly at participant homes and offices in the Burlingame Area.
- Utilize sophisticated, highly confidential prototype equipment.
- Ensure quality control protocols are strictly adhered to.
- Maintain capture environment and implement lighting and staging changes.
- Respond swiftly to project updates and changes.
- Provide feedback to operations lead on project improvements.
- Perform data uploads and quality control checks.
- Help with participant outreach and scheduling.

Qualifications:

- Experience in a related role such as customer service or data collection.
- Must be comfortable using MacBook Pro and iPhone.
- Experience with Microsoft Office 365 and its components (SharePoint, Outlook, Excel, Google Sheets).
- College degree preferred and 2+ years working in a team environment.

Additional Information:

- Must have reliable personal transportation. Mileage will be reimbursed.
- Must have flexibility in terms of shift timings. There will be three shifts - day, evening and night (night shift will end no later than 2 am).

About Q Analysts:

Q Analysts has a sixteen-years track record of providing managed services and has partnered with some of the world's best companies to deliver services that exceed expectations.

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