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Market Supervisor

2 months ago


Harlingen, Texas, United States MarketSource Full time
Job Title: Market Supervisor

MarketSource is seeking a highly skilled Market Supervisor to join our team. As a Market Supervisor, you will be responsible for overseeing the execution of client programs in assigned markets, ensuring strong relationships with clients and store teams, and driving sales productivity and guest experience through rep performance management and engagement.

Key Responsibilities:
  • Manage all aspects of in-store execution within assigned market, including staffing, shift scheduling, call report compliance, active customer engagement, sales, merchandising, and inventory management.
  • Establish and maintain critical relationships with clients.
  • Ensure and promote strong relationships with the store teams and support team to ensure communication continuity and adoption of all directives.
  • Manage and deliver required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
  • Ensure employee satisfaction through progressive employee engagement.
  • Manage attrition through key performance indicators.
  • Manage performance in market to achieve all sales and customer service objectives.
  • Work collaboratively with District Manager to achieve all client and program objectives.
  • Communicate and execute launch of projects and initiatives.
  • Participate in program leadership meetings.
  • Provide regular reports to District Manager.
  • Participate in and complete all required sales training personally and ensure all employees in market are fully trained.
  • Provide feedback on current kiosk performance, execute plan of action for future progress.
  • Provide responsibility for distribution, tracking, and retention of all team resources.
  • Identify trends and opportunities and utilize for continuous sales and experience improvement.
  • Responsible for identifying needs and making recommendations to District Manager for all hiring, training, and performance management of employees within market.
Requirements:
  • Excellent communication skills both verbal and written.
  • Business acumen.
  • Ability to train and develop subordinates.
  • Ability to incentivize and drive sales reps to perform and deliver client expectations.
  • Collaboration, problem-solving, and critical thinking skills.
  • Action and detail-oriented; able to prioritize while handling multiple tasks.
  • Proficient in MS Office (Word, Excel, PowerPoint, etc.).
  • Ability to build and maintain relationships.
  • Proactive, high energy, self-motivated, and entrepreneurial attitude.
  • Ability to influence/influencing skills.
Education and Experience:
  • Bachelor's Degree or equivalent required, experience in lieu of degree acceptable.
  • 2-4 years training, sales, account management, or related experience and 2+ years of retail management experience required.
  • Specialty retail management experience required.
  • Proficient in all MS Office suite of products; Word, Excel, PowerPoint.
  • Must be available to work evenings and weekends.
  • Must have a valid US driver's license.
  • Must be able to work in-store 5 days per week. Will be responsible for 3-5 stores.
  • Travel Required – 60% - 80% travel required to assigned stores.