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Service Specialist

2 months ago

Thomaston, Maine, United States Brookshire Grocery Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Specialist to join our team at Brookshire Grocery Company. As a Service Specialist, you will be responsible for providing exceptional customer service, ensuring accurate checkout totals, and maintaining a clean and safe shopping environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Ensure accurate checkout totals, handling cash, credit, and debit transactions with precision and attention to detail.
  • Maintain a clean and safe shopping environment, adhering to company safety procedures and protocols.
  • Unload trucks and place delivered items in designated areas, ensuring efficient stockroom operations.
  • Stay up-to-date on tender policies and procedures, including checks, credit, debit, coupons, EBT, WIC, and AML.
  • Assist customers with locating and selecting products, providing recommendations and solutions to meet their needs.
  • Notify store management of efficient process improvement opportunities, contributing to the continuous improvement of our operations.
Requirements
  • Basic knowledge of cash registers and point-of-sale systems.
  • Ability to count and calculate for the purpose of cash handling and sales transactions.
  • Effective communication skills, both written and verbal.
  • Ability to multitask and work in a fast-paced environment.
  • Ability to safely operate manual or electric pallet jacks (for partners at least 18 years of age).
  • Ability to work flexible schedules, including nights, weekends, and holidays.
Education and Certifications
  • Typically involves on-the-job training.
  • Minimum of 18 years of age required (for partners operating select machinery).
  • TABC/LACT certification required.
  • Food Handler certification required.
  • Fuel Operator C certification required.
Work Environment
  • Work is generally performed in a retail store environment.
  • Occasionally exposed to extreme cold and heat conditions.
  • Occasionally exposed to wet, slippery, or damp conditions.
  • Occasionally exposed to outside temperatures and weather.

Brookshire Grocery Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or military status. We strive to provide a safe, drug-free, and alcohol-free environment for our partners and guests.