E-Commerce Sales Associate

4 weeks ago


Mountain View, California, United States AutoNation Full time

At AutoNation, we're committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We're seeking an E-Commerce Sales Associate to join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

About the Role

The E-Commerce Sales Associate will interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. This role requires outstanding communication and listening skills to help customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations, and close the deal.

Key Responsibilities
  • Respond to leads in a timely fashion and answer questions to provide information and help guide customers effectively from phone and internet contact to an in-store experience.
  • Provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.
  • Meet or exceed sales targets and contribute to the growth of the dealership.
Requirements
  • High school diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Drive to set and achieve targeted goals.
  • Prior sales experience, retail preferred.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • The willingness to follow up with customers.
  • Experience and desire to work with technology.
  • Valid in-state driver's license and an acceptable, safe driving record.
What We Offer
  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.


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