Restaurant Host/Hostess

3 weeks ago

Hazard, Kentucky, United States Huddle House Full time
Job Summary

The Restaurant Server will oversee the day-to-day operation of first-class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Key Responsibilities
  • Report to work on time in a clean and complete proper uniform
  • Greet all customers with a smile and a verbal greeting: "Good Morning or Welcome to Huddle House."
  • Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table
  • Using proper, approved abbreviations and submit tickets to the cook's station
  • Deliver food in a timely manner to the customer when food is ready
  • Handle money from customers, account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over
  • Complete the position checklist while stocking and preparing the unit for the next shift
  • Perform all prepping and cleaning duties as detailed or assigned by supervisor, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls
  • Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints
  • Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell products
  • Know and follow the Huddle House steps of service with each and every guest to maximize shift sales
Requirements
  • Excellent customer service skills
  • Ability to communicate effectively with all restaurant staff
  • Some previous restaurant experience preferred
  • "Can do" attitude and willingness to be at your during your shift
Our Values
  • Commitment to Excellence
  • Work Hard
  • Teamwork
  • Make a Difference
  • Have Fun

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