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IT Manager

2 months ago

Houston, Texas, United States Houston Methodist Full time
Job Title: Clinical Systems Manager

Houston Methodist is seeking a highly skilled Clinical Systems Manager to join our team. As a key member of our IT department, you will be responsible for effectively managing the IT applications and support functions for clinical or business systems.

Key Responsibilities:
  • Manage business workflow analysis, system definition, design, acquisition, and implementation of new and modified systems for assigned departments.
  • Manage vendor activities in conformance to contracts and outside consultants and contractors who assist with implementation and support activities.
  • Manage the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence, and efficiency while assisting management in accomplishing strategic and operational objectives.
  • Provide guidance to staff and be responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.
  • Implement training, monitoring, and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
  • Perform management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in assigned IT department.
  • Provide development and mentoring of staff.
  • Provide leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
  • Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
  • Participate and/or lead and facilitate department process improvements as needed.
  • Plan and organize day-to-day assigned IT department operations, schedule, and activities. Set priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
  • Develop strong collaboration with key customers and effectively manage difficult conversations.
  • Monitor and/or revise the assigned IT department safety plan and/or any specific accreditation/regulatory required safety guidelines.
  • Use and optimize information systems to enhance operations; support entity-specific performance improvement and data management/analysis functions.
  • Employ a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopt lean principles in driving process improvements. Monitor self and employee compliance with policies, procedures, and System HR Standards of Practice and perform associated actions upon non-compliance.
  • Manage/audit department expenses within approved budget parameters, ensuring that the assigned department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Implement department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
  • Manage vendor software and service contracts, ensuring conformance to contract procedures. Maintain up-to-date knowledge of all contracts and vendor agreements for assigned department(s) and manage to terms.
  • Identify and implement innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities.
  • Adjust effectively to work within new work structures, processes, requirements, or cultures.
  • Participate in the development and implementation of new procedures and the review and revision of existing procedures.
  • Identify opportunities and take action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.
  • Seek opportunities to identify developmental needs of self and staff and take appropriate action. Ensure own career discussions occur with appropriate management. Conduct conversations with staff on their development.
Requirements:
  • Bachelor's degree in Information Technology, Business Administration, or relevant field.
  • Eight years' experience in information technology or related operations. Three years experience must be in information technology.
  • Demonstrated project management experience.
  • System development or configuration experience.
  • Healthcare IT experience preferred.
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate through a variety of channels with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message.
  • Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills.
  • Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; Ability to effectively apply project management processes.
  • Understanding of application customer experience.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons, and veterans. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or other characteristics protected by law.