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Receptionist - Customer Service Specialist

2 months ago

Des Moines, Iowa, United States free-classifieds-usa Full time

Position: Front Office Associate

Role Overview: As a Front Office Associate, you will play a pivotal role in enhancing the guest experience. Your responsibilities will extend beyond traditional check-in and check-out processes, focusing on creating memorable interactions for our guests.

Key Responsibilities:

  • Deliver exceptional service by engaging with guests and addressing their needs throughout their stay.
  • Manage operational tasks efficiently while ensuring a welcoming atmosphere.
  • Assist guests with inquiries and provide insights about local attractions and services.
  • Maintain a professional demeanor and uphold company standards in all interactions.

Essential Skills:

  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Commitment to maintaining confidentiality and company policies.

Physical Requirements: The role requires being on your feet for extended periods and performing light physical tasks, ensuring a proactive approach to guest service.

Company Culture: We pride ourselves on fostering an inclusive and diverse workplace, valuing each team member's contributions.

Equal Opportunity Employer: We are dedicated to non-discrimination and promoting a diverse workforce.