Employee Assistance Program Manager

3 weeks ago

Dahlgren, Virginia, United States Magellan Health Full time
Job Summary

We are seeking a highly skilled and experienced Onsite Field EAP Consultant to join our team at Magellan Health. As a key member of our organization, you will provide direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services.

Key Responsibilities
  • Provide employee and management consultation related to specific personal problems and workplace/management problems and concerns.
  • Conduct critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response, and health and wellness trainings.
  • Manage caseload and other tasks, including timely case documentation to meet quality, qualitative, and quantitative performance expectations.
  • Provide information and referral to appropriate levels of care as well as to community resources as appropriate.
  • Participate in activities that help improve SBU and/or client performance, excellence, and culture.
  • Analyze and present issues in a clear, concise, persuasive manner, both verbally and in writing.
  • Develop effective working relationships with peers within and across organizational lines and support team members and participate in team activities, including trainings, to assist in building a high-performance team.
  • Take responsibility for own development and stay current on skills and techniques needed to better serve members and help Magellan achieve its business and operational goals.
  • Adhere to all contract requirements, such as qualification, performance standards, meetings, trainings, and etc., as well as comply with team standard operation procedures and company policy.
Requirements
  • Minimum of 5 years of clinical experience after receiving the graduate degree.
  • Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
  • Must understand workplace issues, how businesses function, and a fundamental understanding of employee/employer relationships.
  • Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug-Free Workplace Requirements.
  • Must be able to provide accurate client assessment, including level of risk, substance abuse and dependency, job performance issues, and refer to appropriate levels of care.
  • Competent in crisis intervention.
  • Demonstrates knowledge and expertise in solution-focused, brief therapy in an outpatient setting.
  • Strong customer service skills required.
  • Excellent training and listening skills.
  • Ability to interact effectively at all levels, both within the company and with external customers.
  • Adjusts well to new situations and changing priorities.
  • Comfortable with ambiguity and stress while handling a variety of assignments.
  • Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.
Education and Certifications
  • Master's degree in Behavioral Health.
  • Current licensure required for this position that meets State, Commonwealth, or customer-specific requirements.
  • CEAP certification preferred.
Salary and Benefits

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

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