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Customer Service Analyst

2 months ago

Tampa, Florida, United States Hillsborough County Full time
Job Title: Customer Service Analyst

Job Summary:

Hillsborough County is seeking a highly skilled Customer Service Analyst to join our team. As a key member of our customer service team, you will be responsible for resolving escalated customer service issues, analyzing data, and creating reports to optimize customer experience and workforce efficiency.

Key Responsibilities:

  • Use advanced analytical skills to investigate and resolve complex customer service issues.
  • Develop and maintain reports to track customer service metrics and identify areas for improvement.
  • Collaborate with cross-functional teams to implement process improvements and optimize customer service operations.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Assist in the development and implementation of customer service strategies to meet business objectives.

Requirements:

  • 3+ years of experience in customer service, preferably in a call center or intake area.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make recommendations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a meaningful impact on the lives of our customers.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].