SQC Technical Product Owner
4 weeks ago
The Sr. Lead Product Owner – EHS and QA Compliance Systems role is responsible for testing data flows, issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center.
Key Responsibilities- Lead and own System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
- Partner with other system's stakeholders to define/validate new and existing integration touchpoints across the network
- Identify and own system gaps for product backlog for future enhancements/capabilities
- Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
- Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
- Provide 2nd Level Operational Support for Environmental Health/Safety and Quality Assurance Systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
- Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
- Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
- Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
- Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view
- Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
- Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
- Strong Operational experience with Environmental Health/Safety and Quality Assurance systems (EHS, QA, Learning & Development, etc), having great perspective on how users interact with each system
- Deep understanding of the different components leveraged by each business while utilizing the different Compliance Systems, including Manufacturing and Distribution requirements
- Deep understanding of data relationships to enable System-to-System performance
- Working knowledge of how Compliance systems are utilized at Manufacturing sites and Distribution Centers
- Strong experience in a Start-up or new Business Development environment
- Customer Relations
- Work closely with distribution centers, food production centers, and business partners to ensure optimal alignment
- Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
- Demonstrate the ability to value both relationships and results
- Bachelor's degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
- 8+ years of experience in an IT Business Analyst or related role
- 8+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development systems or equivalent systems
- Excellent business communication and presentation skills
- Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
- Excellent interpersonal, analytical, organizational, and problem-solving skills
- Deep understanding of data requirements and flows
- Cloud based Enterprise System experience
- 10+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems in a Manufacturing and/or Distribution Environment
- 10+ years of configuration and support of Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems
- Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
- Experience with Master Data Management across enterprise systems
- Business process management experience
20%
Required Level of EducationBachelor's Degree
Preferred Level of EducationBachelor's Degree
Major/ConcentrationBachelor's Degree Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience
Job FunctionInformation Technology
Position TypeExperienced Professionals
Requisition ID-
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