SQC Technical Product Owner

2 weeks ago

Atlanta, Georgia, United States Chick-fil-A Full time
Job Summary

The Sr. Lead Product Owner – EHS and QA Compliance Systems role is responsible for testing data flows, issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center.

Key Responsibilities
  • Lead and own System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
  • Partner with other system's stakeholders to define/validate new and existing integration touchpoints across the network
  • Identify and own system gaps for product backlog for future enhancements/capabilities
  • Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
  • Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
  • Provide 2nd Level Operational Support for Environmental Health/Safety and Quality Assurance Systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
  • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
  • Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
  • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
  • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view
  • Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
  • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Requirements
  • Strong Operational experience with Environmental Health/Safety and Quality Assurance systems (EHS, QA, Learning & Development, etc), having great perspective on how users interact with each system
  • Deep understanding of the different components leveraged by each business while utilizing the different Compliance Systems, including Manufacturing and Distribution requirements
  • Deep understanding of data relationships to enable System-to-System performance
  • Working knowledge of how Compliance systems are utilized at Manufacturing sites and Distribution Centers
  • Strong experience in a Start-up or new Business Development environment
  • Customer Relations
  • Work closely with distribution centers, food production centers, and business partners to ensure optimal alignment
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results
Qualifications
  • Bachelor's degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
  • 8+ years of experience in an IT Business Analyst or related role
  • 8+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development systems or equivalent systems
  • Excellent business communication and presentation skills
  • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
  • Excellent interpersonal, analytical, organizational, and problem-solving skills
  • Deep understanding of data requirements and flows
Preferred Qualifications
  • Cloud based Enterprise System experience
  • 10+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems in a Manufacturing and/or Distribution Environment
  • 10+ years of configuration and support of Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
  • Experience with Master Data Management across enterprise systems
  • Business process management experience
Travel Requirements

20%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Bachelor's Degree Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience

Job Function

Information Technology

Position Type

Experienced Professionals

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