Sales Associate Keyholder

4 days ago


Pleasanton, California, United States Express Full time
About the Role

We are seeking a highly skilled and motivated Retail Sales Associate Keyholder to join our team at Express. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of store appearance.

Key Responsibilities
  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting shopping environment.
  • Assist with product launch changes and follow company policies and procedures to ensure the safety of all associates and customers.
  • Deliver exceptional customer service, resolving issues promptly and efficiently.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • High school diploma or equivalent required.
  • 0-2 years of relevant retail experience preferred.
  • Proficient in the use of technology, including iPads and registers.
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.
Benefits

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.



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