Personal Banker

We are seeking a highly motivated and customer-focused Personal Banker to join our team at WesBanco Bank Inc. As a Personal Banker, you will be responsible for providing exceptional customer service, building strong relationships with clients, and identifying sales opportunities to drive business growth.

• Provide excellent customer service to clients, responding to their financial needs and making recommendations to fulfill their requirements.
• Build and maintain strong relationships with clients, understanding their financial goals and objectives.
• Identify sales opportunities and develop strategies to cross-sell and upsell Bank products and services.
• Meet and exceed defined sales goals for loans, deposits, and partner referrals.
• Communicate effectively with branch staff and peers to promote a team environment and ensure goals are met.
• Continuously monitor performance against banking center goals, adjusting individual goals and initiating sales promotions as needed.
• Execute consistent, outbound calling activities to promote Bank products and services.
• Support the proper functioning of all day-to-day operations, including customer service, open and close procedures, and vault duties.
• Actively participate in regular sales and staff meetings.
• Provide service to customers and prospective customers on various banking matters, including product explanations and problem resolution.
• Build successful working relationships with internal business partners and seek constructive peer feedback.
• Maintain prescribed security controls to protect self and the banking center against criminal and fraudulent operations.

• High school diploma required.
• Banking, cash handling, sales, and customer service experience preferred.
• Supervisory or leadership skills desired.
• Proficient in Microsoft Outlook 365 and able to learn various Banking Software programs.
• Strong consumer lending skills preferred with a solid understanding of consumer lending products.
• Ability to generate new financial relationships through outbound calling, internal business development, and building a loyal customer base.
• Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
• Must have strong product knowledge for the level of selling and cross-selling performance expected with this position.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Sound mathematical and analytical skills preferred.
• Must have excellent organizational skills and the ability to multi-task and be flexible.
• Ability to lift and carry up to 25 lbs.
• Must be available to work all hours of operations.