Windchill Product Administrator

3 days ago


Oak Ridge, Tennessee, United States ITR Full time
Job Description

As a Windchill Administrator at ITR, you will be responsible for the installation, configuration, customization, maintenance, and upgrade of PTC Windchill products. This role requires strong technical skills, including server management, network administration, and database management.

Key Responsibilities
  1. Product Installation and Configuration: Install and configure PTC Windchill products to meet the needs of our engineering staff.
  2. Technical Support: Provide technical support to users, including troubleshooting and resolving issues with Windchill and associated infrastructure.
  3. System Performance Management: Monitor and manage system performance using PTC System or other monitoring tools.
  4. Process Development: Develop and document processes and user guides to ensure efficient use of Windchill products.
  5. Ticketing and Documentation: Use a ticketing system to document requests, track changes, and explain resolutions.
  6. User Support: Ensure that new users get PTC Windchill products properly installed with appropriate permissions.
  7. Collaboration: Liaise with the Creo / Windchill Users group to ensure effective communication and collaboration.
  8. Statistics and Reporting: Maintain user statistics of PTC products.
Requirements
  1. Experience: 7+ years of experience with PTC Windchill, including both experience managing the tool and supporting the associated infrastructure.
  2. Technical Skills: Experience in working with engineering staff to diagnose and resolve issues, creating Windchill products, workflows, and lifecycles, and Creo configuration files.
  3. PLM Experience: Experience managing PLM or PDM systems.
  4. Windchill Modules and CAD Tools: Familiarity with the various Windchill modules and CAD tools.
  5. Interpersonal Skills: Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators.
  6. Time Management: Ability to time manage and prioritize projects.

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