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Medical Office Receptionist

2 months ago

Tampa, Florida, United States ENT and Allergy of FL. Full time
Position Overview

ENT and Allergy of FL is in search of a dedicated Medical Office Receptionist to join our team. This full-time role is essential in ensuring our patients receive exceptional care and service at our practice.

Role Summary:

The ideal candidate will be a proactive and organized individual, skilled in managing multiple tasks efficiently. This position requires a strong background in medical reception, with a focus on patient interaction and administrative support.

Key Responsibilities:

  • Deliver outstanding customer service to all patients and visitors.
  • Manage incoming calls on a multi-line phone system.
  • Welcome patients, check them in, and collect necessary insurance details.
  • Distribute intake forms and office policy documents to patients.
  • Process patient payments for co-pays and other services.
  • Conduct insurance verifications to ensure coverage.
  • Schedule appointments for both new and returning patients based on physician availability.
  • Maintain both physical and electronic patient records accurately.
  • Contact patients to remind them of appointments and assist with scheduling additional services.
  • Provide necessary support and guidance to patients as required.

Qualifications:

  • At least one year of experience in a medical office setting.
  • Exceptional customer service and interpersonal skills.
  • Strong verbal and written communication abilities.
  • Capability to manage a high volume of patient interactions.
  • Ability to work collaboratively within a team.
  • Familiarity with medical terminology.
  • Proficient in computer systems and software.
  • Fluency in Spanish is a plus.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Company-sponsored short-term and long-term disability insurance after one year of employment.
  • 401(K) retirement plan eligibility after one year of service.
  • Paid holidays and accrued paid time off.

Physical Requirements: The role may involve various physical activities, including sitting, standing, and lifting up to 25 pounds. The incumbent should possess the dexterity to operate medical and office equipment effectively.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer.