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Operations Manager
2 months ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Missouri American Water in Jefferson City, MO. As a key member of our operations team, you will be responsible for managing the development, management, and operation of our facilities and personnel in the areas of wastewater collections, transmission and distribution, and water/wastewater production operations.
Key Responsibilities- Prepare and control regional construction, operations, and maintenance within established budget limitations.
- Direct the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
- Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
- Develop and direct cost-effective solutions to meet customers' expectations and technical requirements and to encourage best practice and innovation throughout all operational areas.
- Implement effective reporting processes.
- Provide analysis and support to the Sr. Manager, Operations with information required for various reports, budgets, and business plans.
- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
- Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce.
- Support the Business Development function in the operational analysis pricing in both the regulated and non-regulated markets. Work collaboratively with other functional leads to mitigate business risks.
- Implement effective communications at all levels of our operations.
- Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
- Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
- 5-10 years managing operational areas and operating units, and managing and meeting performance targets.
- Bachelor's degree in operational discipline, management, or related technical discipline or equivalent experience.
- Advanced degree preferred.
- Water treatment production experience required.
- Water and/or Wastewater Operator license is preferred.
- Prioritizes & Role Models Safety
- Self-Awareness
- Develops Talent
- Plans, Aligns, & Directs
- Drives Engagement
- Decision Quality
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions.
For more information, visit https://www.amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.