Travel Agent/Grade 7 Coordinator

4 days ago

Washington, United States American Federation of Teachers Full time
Job Summary

The American Federation of Teachers is seeking a highly skilled Travel Agent/Grade 7 to join our team. As a key member of our department, you will be responsible for making and confirming travel arrangements for AFT staff, officers, and guests.

Key Responsibilities
  • Make travel arrangements for AFT staff, officers, or guests for whom AFT is paying travel expenses, including reservations for airlines, trains, car rentals, and hotel accommodations.
  • Use Sabre reservation software to handle requests received by telephone, email, or travel request form, selecting convenient and cost-effective availability of airline flights and informing and discussing options with travelers.
  • Handle special situations such as canceling or voiding airline tickets and arranging for refunds of unused tickets.
  • Check reservations for accuracy, maintain records, and provide information as requested.
  • For AFT-sponsored meetings and conferences, work closely with the department housing coordinator to compare housing lists with travel arrangements, ensuring dates coincide and making adjustments if necessary, after consulting with travelers.
  • Assist other department staff when workload or priorities require and answer departmental toll-free lines.
  • Maintain records of commission payments.
  • Assist in registration of meeting/conference participants.
  • Draft, edit, and proofread correspondence for internal and external communication, create and maintain chronological files, photocopy, and fax.
  • Participate in supportive role assignments under the direction of the human resources department.
Requirements
  • Must be proficient in utilizing ticketing software to book travel.
  • Ability to exercise good judgment and handle sensitive matters with discretion.
  • Attention to detail with a high degree of accuracy is essential.
  • Excellent interpersonal communication skills, both written and verbal.
  • Ability to work independently and cooperatively within the department and with AFT staff, sometimes in high-pressure situations.
  • Knowledge of standard office equipment and computer proficiency in MS Office and Outlook (and willingness to train on standard AFT software).
  • Familiarity with unions and/or non-profit associations is preferred.
Work Environment

AFT is a place-based organization, and work is generally performed in an office environment. However, frequent overtime and some travel are required.

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