Account Specialist

1 day ago

Clinton, Iowa, United States Archer Daniels Midland Company Full time
About the Role

We are seeking a highly skilled and detail-oriented Account Specialist to join our ADM Origination Team. As an integral part of our team, you will play a key role in providing exceptional customer service to our producer customers and managing transactional producer accounts.

Key Responsibilities
  • Provide outstanding customer service to our producer customers and manage transactional producer accounts.
  • Lead all contract-related tasks, including entry, pricing, signature maintenance, past-due deliveries/terms, non-traditional contract expiration awareness, and state-related documentation requirements for unpriced grain contracts.
  • Handle accounting details for each customer, including farm splits, grain application, and settlement direction efficiently and accurately.
  • Engage with our customer base by answering inbound phone calls, providing account information, and purchasing multiple commodities in multiple locations.
  • Address any customer accounting questions, concerns, or mistakes promptly and professionally.
  • Maintain and communicate critical location-specific information to customers regarding bids, hours, and other significant announcements.
  • Enter and maintain offers and hedges for grain purchases as needed.
  • Understand and articulate discount schedules, by commodity, to customers as needed.
  • Develop an understanding of ADM's producer contract portfolio.
  • Maintain up to 100 transactional accounts.
  • Support regen ag programs by helping with reporting and data collection.
Requirements
  • Exceptional customer service skills.
  • Knowledge and understanding of the farming/agriculture industry is helpful, but not required.
  • Ability to learn and understand new software or other applications necessary to perform essential responsibilities authoritatively.
  • High attention to detail, well-organized, and effective time management skills are imperative.
  • Ability to be accurate and timely in a dynamic work environment.
  • Ability to work as a team and develop and implement new processes and procedures.
  • Strong communication internally and externally is vital to the success of this role.
  • Interact in a consistently professional and positive manner with various internal and external personnel.
  • Proficient in internal and external software systems, including Microsoft Office Suite.
  • Minimum of 1-3 years quality work experience.
About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans, and persons with disabilities.

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