Senior VoIP Engineer

1 week ago

Sunnyvale, California, United States CrowdStrike Holdings, Inc. Full time
About the Role:

CrowdStrike is seeking a highly skilled Senior VoIP Engineer to join its IT Network Engineering team. The ideal candidate will have a strong background in VoIP architecture, design, and implementation, as well as excellent customer service skills.

Key Responsibilities:
  • Participate in the expansion and support of enterprise VoIP using proven design, optimization, and implementation skills.
  • Provide advanced support for the full range of VoIP platforms and services offered to IT customers.
  • Collaborate with solution providers to understand VoIP and contact center roadmap and assist management in ensuring readiness to deploy new functions.
  • Train and guide other team members and provide advisory to management on VoIP and contact center platforms.
  • Ensure effective incident management in line with established incident response processes.
  • Inform the IT incident response process during major VoIP platform incidents, ensuring all relevant information is captured and manage ticketing and escalations with service providers.
Requirements:
  • 10+ years of experience with general VoIP and contact center engineering and support.
  • Demonstrated knowledge of VoIP architecture, voicemail, and contact center platforms.
  • Understanding of voice services and technology (call routing, call flow, networks, etc.) a plus.
  • Demonstrated experience with VoIP platforms (e.g., RingCentral, Webex Calling/Contact Center, Amazon Connect/Salesforce, Zoom Phone).
  • Demonstrated knowledge in all aspects of VoIP troubleshooting and support.
  • Experience with debugging and troubleshooting SIP, RTP, RTCP, SRTP.
  • Outstanding customer service skills in a global enterprise environment.
  • Demonstrated knowledge of VoIP platform and service procurement, provisioning, and communications regulations in a global environment.
  • Experience with documentation and presentation tools such as Google Suite, Microsoft Office, Visio, Mirro, and Wiki.
  • Experience with project management tools such as Jira and Microsoft Project.
  • Demonstrated ability to work collaboratively with members of multiple teams across multiple global regions.
  • Must speak fluent English and communicate clearly in written English.
  • Must possess a valid driver's license and own a working vehicle with current registration and insurance.
  • Must be capable of lifting 50lbs.
  • Must be willing to travel globally in support of team projects and other activities.
  • Bachelor's degree or equivalent in information systems, computer engineering, computer science, or closely related field.

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