Retail Sales Representative

3 weeks ago


Grand Rapids, Michigan, United States Tommy Car Wash Systems Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at Tommy's Express Car Wash. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and promoting our brand to new and existing customers.

Key Responsibilities
  • Coach and mentor team members to improve sales and membership sign-ups
  • Coordinate and participate in local marketing campaigns to promote our brand and services
  • Assist customers with App and membership sign-ups, ensuring a seamless and enjoyable experience
  • Host customer appreciation events to foster strong relationships and loyalty
  • Promote our social media presence and encourage customers to share their experiences
  • Partner with local businesses to market our services and expand our reach
  • Provide quick and friendly customer service to our guests, exceeding their expectations and ensuring a positive experience
  • Create and retain new customer relationships, including sales of monthly wash packages
  • Learn and operate all aspects of POS and LPR systems to efficiently manage car wash equipment
  • Help maintain wash equipment and perform routine care as needed to ensure optimal performance
  • Oversee all property aesthetics, ensuring a clean and welcoming environment for customers
  • Maintain the cleanliness of the interior and exterior of the car wash and grounds
  • Monitor the wash quality of vehicles to ensure exceptional results
  • Exemplify and uphold the WE OWN IT culture, embodying our values and mission
Requirements and Qualifications
  • Must be willing to work hard, build relationships, and love people
  • Set an example for all team members by working hard and doing your best
  • Approach each day with a winning attitude and a commitment to excellence
Work Environment and Physical Demands

This role operates in a professional retail environment, with car wash operating hours from Monday to Sunday, 7:00am to 9:00pm. The physical demands of this job include working in a fast-paced environment, moving equipment weighing up to 30 pounds, and walking, bending, twisting, turning, stooping, climbing steps, reaching with hands, and using hands to fingers.

Travel and Other Duties

Travel may be required for sales and marketing opportunities. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Tommy's Express is a national franchise for outstanding car washes and car care services, powered by industry-leading technology and decades of experience and planning. Our fully automatic washes feature advanced services, including easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.



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