Customer Satisfaction Specialist
7 days ago
Floor & Decor Holdings, Inc. is seeking highly motivated and customer-focused sales professionals to join our retail team as Retail Sales Associates. In this role, you will play a key part in providing exceptional customer service, ensuring a positive shopping experience for our customers.
About You
We are looking for individuals who possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences. As a Retail Sales Associate, you will work closely with management and team members to achieve sales goals, maintain store conditions, and provide support to customers throughout their shopping journey.
Key Responsibilities
- Connect with customers, understand their needs, and recommend products that meet their expectations.
- Provide personalized customer service, resolve issues promptly, and exceed customer satisfaction expectations.
- Maintain a clean, organized, and safe store environment, adhering to company standards.
- Process transactions accurately, handle returns and exchanges efficiently, and follow established cash handling procedures.
- Work collaboratively with colleagues to achieve sales objectives, share knowledge, and support each other in meeting customer needs.
Requirements and Qualifications
- Must be at least 18 years old.
- Prior customer service experience, with strong communication and interpersonal skills.
- Ability to lift up to 60 pounds, stand for extended periods, and navigate a fast-paced store environment.
- Familiarity with basic math concepts and ability to accurately process transactions.
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