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Network Support Engineer

1 month ago

San Francisco, California, United States Amazon Services LLC Full time
About the Role

We are seeking a highly skilled Network Support Engineer to join our team at eero. As a key member of our Beta team, you will play a critical role in supporting the development and deployment of our network solutions.

Key Responsibilities
  • Identify, document, and track software defects through the bug life cycle.
  • Troubleshoot and resolve complex technical problems, operating as a technical leader and setting the standard for other support engineers.
  • Analyze test results and provide detailed reports to stakeholders.
  • Verify that software/product changes and new releases meet defined quality standards and requirements.
  • Handle problems of any severity, detecting ongoing trends or problems before they occur and defining proactive mechanisms.
  • Ensure proper software testing tools, environments, and infrastructure are in place.
  • Participate in product reviews, design reviews, and other development activities to provide a Beta perspective.
  • Stay up-to-date with testing best practices, emerging technologies, and industry trends.
  • Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.
Requirements
  • 3+ years of technical support or software development experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience driving collaborative projects from conception to delivery.
  • Strong business acumen with a track record of success.
  • Excellent communication skills and ability to convey insights from complex analyses to internal and external entities.
  • Ability to think strategically and tactically with attention to detail.
  • Capable of working closely with data and using analytics to problem-solve.
  • Ability to travel both domestically and internationally (