Senior Director, West Region Facilities Manager

7 days ago

San Antonio, Texas, United States JLL Full time
Job Summary

We are seeking a highly skilled and experienced Senior Director, West Region Facilities Manager to join our team at JLL. This is a remote-based position responsible for overseeing multiple facilities within the portfolio, encompassing over one million square feet.

Key Responsibilities
  • Develop and support high-performing site teams, with specific responsibility for team performance and development of Facilities Managers and regional support personnel.
  • Build and maintain meaningful relationships with key client stakeholders, including client real estate leaders, operations managers, union representatives, health and safety committees, and engineering support.
  • Ensure high client satisfaction by monitoring performance and delivery, making corrections as needed, and serving as an escalation point for site issues.
  • Develop and manage capital and expense budgets, variance reporting, and overall P&L performance for the region, with a focus on achieving gross margin targets.
  • Oversee the development and timely submission of monthly, quarterly, and annual financial and operational reporting as required by JLL and the client.
  • Implement best practices and innovations in support of the JLL delivery platform, ensuring compliance with all codes and legislative requirements.
  • Provide professional real estate advisory capabilities to internal and client teams.
  • Partner with third-party service providers and landlords to ensure consistency in service delivery and the use of best practices throughout all sites.
  • Lead the successful implementation of special projects and initiatives.
  • Demonstrate leadership in HR issues resolution, responsiveness, and creativity.
  • Coordinate discussions with direct reports regarding goal setting, performance reviews, career development planning, and incentive/salary administration.
  • Support JLL's employee engagement objectives by enabling a high-performance team and promoting diversity in the workplace.
  • Respond to after-hours emergencies.
Requirements
  • Bachelor's degree in business, engineering, or a related field.
  • Experience working in union environments and with union work rules.
  • Work experience in facilities management with a business emphasis.
  • Minimum 10 years of industry experience, either in the corporate environment, as a third-party service provider, or consultant.
  • Exceptional leadership abilities, including strong organizational, strategic, and interpersonal skills.
  • Superior relationship-building abilities among a wide variety of stakeholders.
  • Ability to manage ambiguity and change, effectively delegating tasks.
  • Excellent communication skills, both written and oral, with the ability to present to large groups.
  • Technology proficiency, including MS Office and various web-based applications.
  • Strong financial acumen, with a background in successfully managing P&L outcomes.
  • Working knowledge of skilled trades and building-related systems.
  • Demonstrated safety leadership.
  • Familiarity with project delivery processes and capital planning functions.
What We Offer

We offer a comprehensive benefits package that prioritizes mental, physical, and emotional health, including:

  • 401(k) plan with matching company contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% of salary.
  • Paid time off and company holidays.

We are an equal opportunity employer and are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please contact us at Accommodation Requests.

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