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Retail Sales Associate

2 months ago

Totowa, New Jersey, United States Elements Massage Full time
Job Description

Job Title: Retail Sales Associate

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Elements Massage. As a Retail Sales Associate, you will be responsible for creating an exceptional massage experience for our clients, informing them about the benefits of our Elements Wellness Program, and following our proven sales process to enroll clients into the program.

Key Responsibilities:

  • Provide exceptional customer service to all clients, ensuring a positive and memorable experience.
  • Inform clients about the benefits of our Elements Wellness Program, a no-hassle membership plan that offers flexibility and convenience.
  • Follow our proven sales process to enroll clients into the Elements Wellness Program, ensuring a seamless and efficient experience.
  • Be the first and final face of hospitality, whether on the phone or in the studio, providing a warm and welcoming atmosphere for all clients.
  • Work collaboratively with our team to achieve sales objectives and provide exceptional customer service.

Requirements:

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively to client needs.
  • Prior retail sales experience, preferably in a spa-like or similar environment, with a focus on selling memberships or services to potential clients.
  • Customer service experience in a fast-paced environment, with a focus on providing exceptional service and building strong relationships with clients.
  • Familiarity with modern office tools and systems, including scheduling and payment processing.

Benefits:

  • Bonuses based on monthly conversion numbers.
  • A complimentary monthly massage at the studio.

What We Offer:

  • A warm and professional work environment.
  • Training and proven processes to support your success.
  • Variety in your work that is both challenging and rewarding.
  • Competitive starting pay, including hourly rate and incentives.

Studio Specific Benefits:

  • A smoke-free work environment.