Patient Care Ambassador

1 month ago


Elkridge, Maryland, United States MEDSTAR HEALTH Full time
About MedStar Health

At MedStar Health, we are committed to delivering world-class, compassionate care to every patient, every time, at every touch point. Our team is dedicated to providing exceptional service and making a positive impact on the lives of those we serve.

Job Summary

We are seeking a highly skilled Patient Care Ambassador to join our team. As a Patient Care Ambassador, you will be responsible for providing top-notch customer service and ensuring that patients receive the highest level of care possible. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Inbound Call Handling: Respond promptly and professionally to incoming calls from patients, answering their questions and resolving their concerns in a timely and efficient manner.
  • Customer Service: Provide excellent customer service, greeting patients warmly, taking refill requests, new prescriptions, patient demographics, and insurance information, and troubleshooting issues as needed.
  • Communication: Act as a liaison between patients, pharmacists, and physicians, ensuring complete communication and follow-up between all parties involved.
  • Problem-Solving: Troubleshoot complex issues, using sound business judgment and problem-solving skills to resolve patient concerns efficiently.
  • Data Entry: Process refills, update demographics, insurance plans, and prescription information under pharmacist supervision, and troubleshoot insurance claim rejects.
  • Team Support: Assist Centralized Data Entry technicians as needed, ensuring timely and accurate processing of prescriptions in pharmacy queues.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 3-4 years Pharmacy technician experience in a retail setting or equivalent training required; 1-2 years Telephone customer service experience preferred.
  • Certifications/Licenses: Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB or ExCpt and pharmacy technician licensure or registration as required by the state(s) where the pharmacy / pharmacies are located.
Salary Information

The salary range for this position is $19.17 - $33.08 per hour.


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