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Clinical Access Specialist

1 week ago


Elkridge, Maryland, United States MEDSTAR HEALTH Full time

At MedStar Health, we are committed to delivering world-class, compassionate care to every patient, every time, at every touch point. As a Clinical Access Specialist, you will play a vital role in ensuring that our patients receive exceptional service and support.

About the Role

This is an exciting opportunity to join our team as a Clinical Access Specialist, where you will be responsible for providing top-notch customer service to our patients via phone. You will act as the first point of contact for callers, resolving their questions and concerns in a timely and professional manner.

Key Responsibilities
  • Provide Exceptional Customer Service: Respond to patient inquiries in a courteous and empathetic manner, addressing their needs and concerns in a timely and efficient way.
  • Facilitate Communication: Serve as a liaison between patients, pharmacy staff, and physicians, ensuring seamless communication and coordination of care.
  • Process Refills and Updates: Accurately update patient demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy.
  • Troubleshoot Issues: Identify and resolve problems with prescriptions, insurance claims, and other issues that may arise during patient interactions.
  • Perform Other Duties: Assist with data entry, cover shifts or assist at pharmacies as needed, and perform other duties assigned by management.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 3-4 years of pharmacy technician experience in a retail setting or equivalent training required; 1-2 years of telephone customer service experience preferred.
  • Licenses and Certifications: PTCB or ExCpt certification and pharmacy technician licensure or registration as required by state laws.
  • Skills and Abilities: Basic computer skills, basic math skills, verbal and written communication skills, and ability to work effectively in a team environment.

We offer a competitive compensation package and opportunities for growth and development within our organization. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.