Part Time Key Holder Assistant

4 days ago


Amherst, Massachusetts, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at Joann. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and supporting the store management team in leading the store team members.

Key Responsibilities

Customer Experience

Engage with customers to understand their needs and provide personalized service, using the F.A.S.T. service model to meet their expectations. Assist customers with finding products, processing transactions, and resolving any issues that may arise.

Sales and Merchandising

Drive sales through advanced product knowledge, innovative merchandising, and effective communication with customers. Collaborate with the store management team to identify opportunities to drive the business and increase sales/profit.

Store Operations

Assist the store management team with leading the store team members, observing/coaching individuals, and performing operational duties such as opening/closing, ensuring store compliance, and maintaining a clean and organized store environment.

Physical Requirements

Stand during an entire shift, continuously walk around the store, read written instructions, and orally communicate with customers and team members. Input data on computer keyboards and handheld units, use 2-way radios, and lift, place, and arrange items on shelves and racks.

Requirements

Must be 18 years or older, have a high school diploma or equivalent, and 1+ years of supervisory experience in a customer-centric environment. Availability to work a variety of shifts, including days, evenings, weekends, and holidays, is required.

Benefits

Eligible team members receive medical, dental, and vision benefits, company-paid life insurance, long-term disability, and paid time off. Tuition reimbursement and team member discounts are also available.



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