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Store Operations Manager

2 months ago

Little Rock Arkansas, United States Jobs for Humanity Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our retail store operations. As a Store Manager, you will be responsible for overseeing the daily operations of the store, including managing staff, inventory, and customer service.

Key Responsibilities
  • Oversee the daily operations of the store, including open and closing procedures, work order management, and customer service.
  • Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded.
  • Ensure that every technician is SafeTech certified and provide training and coaching to ensure quality installs or repairs on every job.
  • Provide world-class customer service by responding quickly to client complaints and warranty issues.
  • Perform other duties as assigned.
Requirements
  • High School Diploma/GED/Equivalent or 5-7 years of leadership/supervisory experience.
  • Valid state-issued driver's license required.
  • 3+ years of leadership experience with an innovative approach toward incenting performance.
  • 3-5 years of experience in retail or service center environments; automotive experience preferred.
  • Proficiency with Microsoft Office Suite, web applications, and general office equipment.
  • Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
  • Comfort working outside in a variety of weather conditions.
  • Presentation of a professional appearance and wearing personal protective equipment.
  • Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, and remaining on your feet for extended periods.
About Us

Safelite welcomes everyone and values our diverse workforce and suppliers. We are proud to be an equal opportunity employer and offer a comprehensive benefits package, including a 401(k) plan with company matching, medical coverage plans, and paid time off (PTO) programs.