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Team Supervisor

2 months ago

Bellevue, Washington, United States Shopsteins Full time
Position Title: Team Supervisor

Reports to: Store Manager, Assistant Store Manager

Location: Bellevue, WI

Employment Type: Non-Exempt

Overview:

The Team Supervisor collaborates with the management team to deliver leadership, enthusiasm, and integrity, driving the company's Mission, Vision, and Values.

This role focuses on executing the MVV, being results-oriented, and ensuring team development while providing an outstanding customer experience.

The Team Supervisor should embody a friendly, positive, and helpful demeanor, demonstrating teamwork and respect for all colleagues and customers.


Key Responsibilities:
  • Guarantee that every customer enjoys an exceptional experience by fostering a welcoming and helpful atmosphere, which includes greeting and engaging every customer, upholding high standards, showcasing solid product knowledge, and adhering to the company's customer service guidelines.
  • In partnership with management, train and mentor associates in all business aspects to ensure they possess the skills and product knowledge necessary for delivering a consistent, exceptional customer experience.
  • Adapt management style and approach to specific situations to achieve desired outcomes.
  • Promote a respectful work environment for all associates.
  • Effectively manage staff to maintain an outstanding customer experience.
  • Ensure a clean and safe working environment, including fixtures, shelves, backroom, restrooms, and sales floor, in accordance with company policies.
  • Ensure compliance with all policies and procedures through management, including maintaining a clean uniform that follows the company dress code.
  • Maintain appropriate merchandise stock levels, quality, and presentation, ensuring signage is current and displayed correctly.
  • Oversee accurate product inventory, including on-hand counts and timely receipt of goods.
  • Utilize and understand POS systems and computer systems, including cash management, opening and closing tills, appropriate markdowns, customer returns, and sign creation.

Qualifications:
  • Passion for horticulture, home décor, and seasonal merchandise.
  • Exceptional leadership qualities while remaining approachable, confident, and knowledgeable.
  • Strong communication and interpersonal skills.
  • Aptitude for training and developing sales associates.
  • Time-management skills and the ability to multitask.
  • Excellent organizational and problem-solving abilities.
  • Capacity to adapt and change based on specific situations.
  • Ability to interpret documents such as reports, training materials, and operations manuals.
  • Preferred knowledge in horticulture.
  • Familiarity with personal computers, POS systems, and various software packages is preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.