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Customer Service Representative I
2 months ago
Position Overview:
As a vital member of our team, you will ensure the timely execution of various on-site tasks, delivering exceptional customer service and fostering client satisfaction.
Your Contributions:
Key Responsibilities:
- Proactively communicates with supervisors regarding potential issues or client inquiries.
- Efficiently manages and responds to requests from management and clients through various communication channels.
- Maintains a strong emphasis on delivering excellent customer service.
- Aids in the development of the Site Procedure Guide to accurately document all account processes.
- Tasks may encompass Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception, Shipping/Receiving, Inventory Management, and Records Management based on assigned duties.
- Participates in cross-functional training to ensure readiness to provide support during staffing shortages.
- Responsibilities and site coverage may shift based on client and departmental requirements.
Mail and Courier Services:
- Ensures the accurate and timely handling of all courier items, interoffice mail, and various classes of postal mail.
- Monitors and tracks courier and accountable items (e.g., FedEx, UPS, Certified Mail).
- Investigates and directs unidentified and generic mail.
- Logs, delivers, and tracks messenger items efficiently.
- Addresses customer inquiries promptly.
- Conducts routine maintenance of equipment.
- Records and monitors customer requests and their fulfillment.
Copy and Print Production:
- Responsible for the accurate reproduction of all print requests.
- Evaluates electronic files for print readiness, performs printing, binding, assembling, sorting, laminating, and quality control checks.
- Logs and tracks all activities for reporting purposes.
- Responds to customer requests efficiently.
- Conducts routine maintenance of equipment.
- Records and monitors customer inquiries and their fulfillment.
- Performs daily maintenance tasks as required.
Shipping and Receiving:
- Manages the shipping and receiving of packages, materials, and products, ensuring accurate record-keeping.
- Receives shipments, verifies counts, retains documentation, and secures customer signatures.
- Operates shipping and receiving equipment, addresses customer requests, and maintains inventory records.
Candidate Profile:
Skills and Qualifications:
Please Note:
This role involves direct interaction with customers and adherence to their policies, which may include health and safety protocols.
High School Diploma, GED, or equivalent experience is required, along with less than one year of relevant experience.
- Basic computer skills and technical knowledge.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Strong customer service and communication abilities.
- Capacity to work independently with minimal supervision.
- Willingness to work overtime as necessary.
- Must complete all necessary security and clearance processes required by clients.
- May involve travel between various client locations; a valid driver's license and acceptable driving record are necessary.
- Ability to lift up to 50 lbs.
- Capability to spend extended periods standing, bending, walking, reaching, and pulling while performing job duties.
Company Overview:
Canon Solutions America, Inc. empowers organizations of all sizes by providing industry-leading enterprise, production, and large format printing solutions, complemented by outstanding professional services. With a commitment to fostering innovation, Canon Solutions America, Inc. promotes sustainability, enhances efficiency, and manages costs through a comprehensive integration of digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., Canon Solutions America, Inc. is based in Melville, NY, with a nationwide presence. Canon Inc. (NYSE: CAJ), recognized for its significant contributions to innovation, offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, and various employee recognition programs. We are dedicated to complying with all applicable laws and regulations, ensuring equal opportunity for all qualified applicants.
