Maitre D' Host
1 day ago
Habibi is a luxurious French Moroccan supper club situated on the Miami River waterfront, offering a royal escape to the French Moroccan Riviera. Our restaurant, bar, and lounge serve vibrant bites, cocktails, and an enchanting nighttime scene.
The destination has a capacity of 200 and features an outdoor patio for sunset parties and a bar adorned with hookahs that offers tableside hookah service with customized infusions and flavors. We also have nightly shows of roving belly dancers, contortionists, and percussionists who will mesmerize our guests in the dining room, creating a nightlife-as-theater experience.
Our menu showcases a variety of continental and Middle Eastern shareable dishes catering to diverse palates. The bar program draws inspiration from North African and Mediterranean lifestyles, highlighting unique ingredients and flavors that evoke a strong sense of place.
Job OverviewThe Maitre'd at Habibi ensures exceptional guest service and seamless restaurant operations. This role oversees the front-of-house staff, manages reservations, coordinates seating arrangements, and addresses guest inquiries and complaints.
Key Responsibilities- Guest Relations:
- Greet guests warmly upon arrival and bid them farewell as they leave.
- Ensure guest satisfaction by promptly addressing any concerns or complaints in a professional manner.
- Assist guests with special requests and accommodations.
- Reservations Management:
- Effectively manage and organize restaurant reservations through our booking system.
- Coordinate with the kitchen and service staff to ensure timely and efficient seating.
- Maintain accurate records of reservations, guest preferences, and special occasions.
- Seating Coordination:
- Assign guests to tables and optimize seating arrangements based on server sections and guest preferences.
- Monitor and manage table turnover to maximize restaurant capacity and guest satisfaction.
- Coordinate with the kitchen and service staff to ensure a smooth flow of service.
- Staff Supervision:
- Supervise and train front-of-house staff, including hosts/hostesses and servers.
- Schedule and coordinate staff shifts and breaks.
- Ensure staff adherence to restaurant policies, procedures, and standards of service.
- Communication:
- Maintain open and effective communication with the kitchen and service staff.
- Relay important information, such as special requests or dietary restrictions, to the appropriate team members.
- Coordinate with management on daily operations and special events.
- Administrative Tasks:
- Manage the restaurant's waiting list during peak hours.
- Prepare and present daily reports on reservations, seating, and guest feedback.
- Assist in maintaining the cleanliness and organization of the host/hostess stand and front-of-house area.
- Perform other duties as required.
- Previous experience in a similar role in a high-end restaurant or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in reservation management software and basic computer skills.
- Knowledge of food and beverage offerings, as well as restaurant operations.
- Ability to work evenings, weekends, and holidays as required.
- Professional demeanor and appearance.
- Strong leadership and team management skills.
- Ability to remain calm and composed in high-pressure situations.
- Passion for delivering exceptional guest service.
- Attention to detail and commitment to excellence.
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