IHOP Team Lead

6 days ago

Little Rock, Arkansas, United States IHOP Full time

Job Summary


We are seeking a highly motivated and experienced Restaurant Manager to join our IHOP team. As a Restaurant Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and drive sales growth.


Key Responsibilities


  • Leadership and Team Management
    • Directly supervise craft employees at assigned unit.
    • Assist General Manager with the overall direction, coordination, and evaluation of Company unit.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Customer Service and Sales
    • Ensure that all customers receive exceptional service and have a positive dining experience.
    • Develop and implement strategies to drive sales growth and increase customer loyalty.

  • Operations and Logistics
    • Ensure the proper operational condition of equipment, building structure, and premises according to federal regulations and the SOP.
    • Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
    • Ensure security practices as defined by the SOP.

  • Human Resources and Training
    • Recruit, train, and retain employees as defined by the current SOP and operations plan for the assigned unit.
    • Develop and implement training programs to ensure that employees have the necessary skills and knowledge to perform their jobs effectively.

  • Reporting and Compliance
    • Assist in the completion of all required reports and paperwork.
    • Comply with federal, state, and local regulations, which are applicable to assigned unit.

Requirements


  • Education and Experience
    • High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.

  • Language Skills
    • Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence.
    • Ability to speak effectively before groups of guests or restaurant employees.

  • Mathematical Skills
    • Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.
    • Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

  • Reasoning Ability
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • While performing the duties of this job, the employee regularly is exposed to fumes or airborne particles.
  • The employee frequently works near moving mechanical parts and is exposed frequently to toxic or caustic chemicals.
  • The employee occasionally is exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation.
  • The noise level in the work environment is usually moderate.

Since 1958, IHOP has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there's one ingredient that's always constant — a smile. We've seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP. Because we know the shortest distance between two people is a smile.

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